WORK EXPERIENCE

Customer Service, Addi Road Food pantry Camperdown – 2023 – present

• Efficiently assist clients, maintaining excellent customer service in a retail setting while fostering a positive and welcoming environment for clients and team members.

• Demonstrate effective communication, cultural sensitivity, and collaboration within a diverse team of volunteers and clients.

• Maintain a well-organised inventory, ensuring products are easily accessible and restocked within a reasonable timeframe.

• Implement ways to optimise existing processes, e.g. implementing changes to the Centrepay system to help improve usability for staff and accuracy of records

• Remain calm under pressure and used interpersonal techniques to make clients feel heard, supported, and comfortable discussing their support needs.

• Collabor  ate with Team Lead to assess and refer clients to additional support providers such as Legal Aid or Emergency Housing services.

• Proactively address customer complaints and collaborated with on-site social workers to aid in de-escalating situations with aggressive clients.

• Underwent training to ensure food safety practices were being met, contributing to a safe and hygienic environment.

 

Freelance consultant – deckhand creative — 2024

• Created templates and content such as converting size charts and product descriptions into the appropriate HTML format per brand, and uploaded into Shopify.

• Built positive client relationships by bringing strong analytical thinking, problem-solving, and communication skills to projects.

• Perform a range of content management tasks, ensuring accurate and visually appealing representation across various platforms.

 

Website design and social media Consultant – npzr media – 2021

• Crafted visually appealing and user-friendly websites through skills in web and graphic design using platforms such as Square Space and Wix.

• Developed content strategies for social media including Instagram and Twitter, ensuring that the finished result would be suitable for their current needs and proactively discussed future proofing.

• Created documentation and provided client training to enable users to independently manage their social media and website content.

 

Dispensing & Assistant manager – The eye care company 2009-2014

• Oversaw day-to-day store operations, including opening and closing duties, cash handling, banking, sales, store maintenance, and maintaining accurate patient records.

• In charge of Accounts Payable processing, including verifying, and reconciling invoices, monitoring expenses, and making payments to suppliers in a timely fashion.

• Efficiently managed appointment scheduling, rosters and resource allocation for a staff of 4 optometrists and 10 casual sales staff.

• Dispensed a high volume of jobs daily, requiring specialised skills and high attention to detail while maintaining a well-organised and functional retail environment.

• Developed and implemented quality insurance protocols to ensure all dispensing work met the required standard and met patient expectations.

• Coordinated the assignment of tasks and liaised with external vendors to ensured timely completion of work while maintaining our high-quality standards.

• Managed stock, including ordering from major suppliers, handling warranties, repairs, and invoicing.

• Prepared the monthly budget, monitored KPIs and reported to store owners.

• Resolved customer complaints and pro-actively communicated delays and overdue jobs to manage patient expectations and minimise customer dissatisfaction.

• Trained new staff members, ensuring they were confident in all aspects of customer service and dispensing tasks.

• Managed the company social media presence including creating content for Instagram and Facebook, as well as handling customer inquiries via these channels.

 

EDUCATION

Curtin University — bachelor of internet communications

(digital and social media) - graduated 2021

 

REFERENCES

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ADDI ROAD FOOD PANTRY CAMPERDOWN
KATIE SCARF - MANAGER - 0424 384 575

JULIA DAY - TEAM LEAD - 0401 233 743

DECKHAND CREATIVE
JAMIE WILSON - CEO - 0408 544 905